Seller satisfaction survey questions
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Ask sellers about fees, demand, payouts, tools and support, and what would make them list more. SmartInterview follows up when an answer is vague so you know which lever actually matters.
How to reduce churn on a marketplace
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Find out why users leave before you act: survey them soon after they become inactive and ask what they use instead. Coded reasons show whether to work on price, supply quality or the experience.
Buyer experience survey template
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Cover search, trust in listings, payment, delivery or handover, and whether the buyer would come back. SmartInterview drafts it from your goal and you send it by email or in-app link.
How to research supply-side acquisition
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Ask new sellers or hosts how they heard of you, why they joined and what almost stopped them. The answers tell you which channels and arguments bring quality supply.
Measure trust and safety perception on a platform
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Ask users how safe they feel transacting, what worries them and which signals reassure them, such as reviews or verification. Coded open answers show which trust features to invest in.
Competitor research for marketplaces
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Ask users which alternatives they use, such as other platforms, classifieds or social groups, and when they prefer each one. Their reasons show where your platform wins and where it loses.
Rental platform host survey
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Ask hosts about booking volume, pricing control, guest quality and the time management takes. The AI probes answers like 'too much work' to identify the specific task that discourages them.
User research tool for two-sided platforms
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A two-sided platform needs to hear both sides fast without adding a new login. SmartInterview sends surveys by link from your own channels and codes the answers for each side.
