Find the right price with the reason customers accept it

Prices are often set by copying a competitor or adding a margin to cost. Neither tells you what customers are willing to pay, or why a price feels wrong.

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Pricing research measures willingness to pay directly, so you can launch at a price that sells, raise prices without losing customers, or design tiers that make sense to buyers.

SmartInterview runs the standard pricing methods and adds an AI follow-up whenever a price is rejected, so you know whether to lower the price or explain the value better.

Why pricing research matters

Price is the lever with the largest effect on margin, and the one most often decided without customer data.

  • Launch at a price inside the range customers find acceptable
  • Test a price increase on your own customers before announcing it
  • See which features justify a higher tier
  • Separate a price problem from a value-communication problem

How it is done today, and with SmartInterview

TodayWith SmartInterview
Price set by copying a competitor or adding margin to costWillingness to pay measured with Van Westendorp or Gabor-Granger on real buyers
Price increase announced, churn discovered only next quarterExisting customers react to the new price before you announce it
Rejected prices recorded as a number, the reason never askedThe AI asks each respondent who rejects a price what they compared it to
One national average hides segments willing to pay moreWillingness to pay split by segment and market, in each respondent's language

What you can learn from pricing research

The acceptable price range

Van Westendorp price sensitivity gives the range between too cheap and too expensive. Gabor-Granger measures purchase intent at set price points to estimate demand.

The objection behind the ceiling

When a respondent rejects a price, the AI asks what they compared it to and what would have justified it. Those answers are coded into themes.

Differences between segments

Willingness to pay per customer type, market or usage level, so tiers and discounts follow real differences.

How pricing research works

  1. 1

    Define your research objective

    Name the pricing decision: launch price, price increase, tiering, pack size or discount level.

  2. 2

    Create the survey

    Show the offer with the price points to test. The questionnaire uses Van Westendorp, Gabor-Granger or direct price tests, drafted from your goal.

  3. 3

    Recruit respondents

    Survey your own customers for a price change, or prospects matching your target for a launch price.

  4. 4

    Analyze quantitative and qualitative insights

    Read the acceptable range, purchase intent by price and the themes behind each rejection, per segment.

Example studies

Pharmalp natural health products
Customer story

Pharmalp: validating the price of new health products

Read the customer story →

Challenge

Pharmalp needed to set the price of new natural-health products before launch.

Research design

Pricing questions combined with the concept test, so price was judged against the offer respondents saw, with AI follow-ups on every hesitation.

Respondents

Consumers matching the target profile in French-speaking Switzerland.

Business decision

Pharmalp validated the pricing and positioning of the products to launch.

Key insights

  • The acceptable price range was confirmed
  • Price objections were separated from concept objections

Pricing research topics teams search for

How to read a Van Westendorp chart

The four cumulative curves cross at points that bound the acceptable range, from the point of marginal cheapness to the point of marginal expensiveness. Most teams price inside that range, then use the open answers to decide where to sit within it.

Newton Miller Smith extension of Van Westendorp

This extension adds a purchase likelihood question at the cheap and expensive prices each respondent gave. It turns the acceptable range into an estimate of trial and revenue, which the classic four questions cannot provide.

Willingness to pay survey questions

Common questions ask at which price the product becomes too expensive, whether respondents would buy at a stated price, and which option they would pick at a set of prices. Follow each with an open question on what the price was compared to.

Conjoint analysis for pricing

Conjoint analysis shows respondents bundles of features at different prices and infers how much each feature is worth to them. It needs a specialised design and larger samples, so many teams start with Van Westendorp and add conjoint once the range is known.

How to price a new product with no competitors

Without a reference price, anchor on the alternative customers use today, even if it is a workaround or doing nothing. Asking what respondents currently spend to solve the problem gives a realistic starting point for the price points you test.

Good, better, best pricing tiers

Tiered pricing works when each tier matches a distinct customer need, not just a longer feature list. Test which features respondents would pay extra for, and SmartInterview's AI follow-up shows whether the middle tier feels like value or like padding.

Price anchoring in surveys

The first price a respondent sees influences how they judge every price after it. Randomise the order of price points or show each group a single price, as in a monadic design, to keep anchoring from distorting the result.

B2B pricing research

B2B buyers judge price against budget, return on investment and the cost of switching, so ask about the decision process as well as the amount. Samples are often small, and open answers coded into themes can matter more than a precise curve.

Pricing

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Frequently asked questions

Pricing research measures how much customers are willing to pay for a product or service and why, using methods such as Van Westendorp or Gabor-Granger combined with open questions about value.

Van Westendorp asks four questions about when a price becomes too cheap, cheap, expensive and too expensive. The answers define an acceptable price range.

Gabor-Granger asks whether respondents would buy at a series of price points, which estimates demand and the revenue-maximising price.

Around 100 to 200 respondents per segment give a stable price range. Understanding the objections usually needs fewer.

Survey existing customers on the new price and the value they get, measure the share who would stay, and ask those who would leave what would change their mind.

Usually together. Price is judged against the offer, so testing both shows whether a rejection is about the price or about the product.

Yes. Respondents answer in their own language and results can be split by market, for example Switzerland versus Germany.

The first 50 respondents are free. Paid plans start at CHF 45 per month for 150 respondents per month.

A short pricing survey can be live the same day, with first results within days.

Test the price before you print it

One offer, a few price points and the reasons people give. Read the acceptable range this week.

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