Hotel guest satisfaction survey questions
+
Ask about arrival, the room, breakfast, staff and value for money, then what would bring the guest back. SmartInterview probes answers like 'it was okay' to find the step that disappointed.
How to measure destination image
+
Ask unaided which words come to mind for your destination, then rate it on attributes such as nature, culture, price and ease of access against competitors. Coded open answers show the image people really hold.
Post-trip survey template
+
Send it within a few days of the stay and cover planning, booking, the stay itself and intent to return. SmartInterview drafts the template from your goal and sends it in each guest's language.
Why tourists do not return
+
Ask past visitors where they went instead and what made the other destination more attractive. Price, novelty and access often appear, but the coded verbatims show which one applies to you.
Event visitor survey questions
+
Ask how visitors heard about the event, where they came from, what they spent and what they would change. A QR code on site collects answers while people are still there.
Ski resort customer survey
+
Cover lifts, slopes, rental, restaurants and lodging, and ask what would make a family come back next winter. Voice answers suit visitors answering on their phone at the end of the day.
Measure the impact of a tourism campaign
+
Ask the same awareness and intent questions in your target markets before and after the campaign. Keeping the questions identical makes the waves comparable.
Tourism survey in Switzerland
+
Swiss destinations welcome visitors from many countries and three national language regions. Each respondent answers in their own language and the themes are consolidated across origin markets.
